Ozyen offers operations and maintenance options to partners. Adapted to deliver functional and technological repair and maintenance services for their products, partners can choose from a number of onsite and remote support services to create a customized service bundle that meets their requirements as per specific service level agreements (SLAs).
Ozyen’s annual maintenance services outline the ongoing upkeep and routine monitoring of IT Products and Systems. Designed for both small and large end-users of IT Equipment, Ozyen’s AMCs are complete services bundles offering support and maintenance for single device users as well as for multi-product environments, allowing customers the benefit and convenience of a unified service for their equipment, with the added advantage of flexibility, cost-effectiveness and superior service delivery.
Ozyen follow a ‘Preventive Maintenance Approach’ and a systematic process of inspection, detection and correction to ensure that incipient failures are identified much before they develop into major faults and that installed equipment is always in working order. Ozyen’s annual maintenance services are tailor made to service every category of IT equipment users as well as to accommodate and fulfil stringent service-level-agreements (SLA) and turn-around-time (TAT) commitments to minimize down time, and in the long run safeguard the customer against uncertainty and inconvenience.
Ozyen offers two flexible annual maintenance packages:I. AMC On-site and Comprehensive, Including Parts:
Comprehensive coverage including on-site maintenance, repair and replacement of parts. The contract covers all labour charges and cost of replacement of parts (excluding consumables).
II. AMC On-site Labour Only and Parts Chargeable On Actuals:
Complete on-site service, repair and maintenance coverage including a full cover on labour charges. Cost of replacement of parts and components to be charged on actuals.
Ozyen offers a range of custom Facility Management Services for the supervision, management and control of complex desktop environments, helping organizations maintain operational continuity without worrying about the technical aspects of their installed computing equipment.
From small offices to large corporations, the reliability and performance of IT infrastructure is central to business productivity and profitability. With Ozyen’s desktop management and server administration experts, customers get continuous management and service support covering the entire life cycle of their desktop environments including deployment of hardware and software, troubleshooting, network management and user support. On-site facility management engineers ensure that every user has the right tools to work with, faces minimum down-time and that data and infrastructure is always secure – optimizing the adaptability and performance of installed equipment and freeing up in-house IT staff to focus on delivering solutions in line with their core business objectives.
Ozyen’s Facility Management Services operate on a specially designed framework, tailor-made and delivered in accordance with the unique service requirements of every customer. The services include:
- Operating System installation, full and patch upgrades.
- Software version control, installation and license.
- Server and back-up management for shared drives, databases and system state.
- Anti-virus management, control and updates.
- CPU and disk space utilization monitoring.
- Schedule and execution of periodic preventive maintenance.
- First level hardware support for desktops and laptops, problem diagnosis and resolution.
- Desktop Operating System support for Windows.
- Mail client support.
- Peripherals support, configuration and problem resolution.
- Network management.
- On-site change management – Install, Move, Add, Change.
- Hardware authorization checks, to ensure that no unauthorized PCs are connected on the network.
- Software authorization and auditing, to ensure that non-standard software is installed after proper authorization only and unwanted software is not loaded on any system.
- Troubleshooting desktop and laptop related issues including escalation and coordination with vendor, as required.
Proper installation mitigates the risk of operational disruption that is often associated with large-scale installations and is critical to the long-term performance of an IT device or system.
Backed by an extensive pan India service network, Ozyen delivers standard hardware installation support to single as well as multiple customer locations across India for any component or device within the IT product universe. With each installation solution pre-configured and customized to serve specific requirements of Original Equipment and Design Manufacturers (OEMs & ODMs), system integrators as well as large end-users of IT products, Ozyen ensures that the entire installation process is seamless, standardized and in accordance with the defined service level agreement (SLA).
Ozyen offers a range of single or multi-stage installation packages including one or more of the following services:
- Unpacking of equipment.
- Power testing at site.
- Physical installation of hardware components.
- Integration of new hardware with existing network / system.
- Diagnostic exercise to test compatibility and functionality.
- Documentation – installation sign-off and associated reports.
- Submission of installation report.
Ozyen is committed to keeping every customer’s IT equipment operating at peak performance. The Company’s comprehensive Upgrade Services facilitate the latest updates in hardware, software and performance features, helping customers to smoothly transition to the latest technical specifications of a component or system within their installed infrastructure.
Ozyen offers upgrades for multi-brand CPUs, TFT monitors, keyboards, mouse, optical drives, system memories and hard disks among other components. The services cover labor charges as well as cost of equipment for the one time on-site replacement and upgrade of a component or system – providing customers with the convenience of an integrated and smooth switch, the assurance of original and genuine parts as well as the benefit of ‘best-value’ on investments.
Ozyen’s Health Check Services are detailed assessment and audit exercises customized to help organizations understand the performance status of their installed IT infrastructure, enabling corrective improvements in hardware and software configurations to ensure that the system as a whole runs at its optimum level of operation.
Organizations often end up making large capital investments in new equipment before determining or realizing the compatibility and utility of their existing systems with new technologies. Very often, this also leads to the wasteful accumulation of equipment that lies unused in office spaces due to the lack of understanding about their condition and functionality.
With convenient on-site and carry-in options, Ozyen’s health check engineers conduct detailed asset audits and thorough analyses of installed and idle IT equipment based on customer purpose and objectives, to detect system vulnerabilities, identify hardware issues and software glitches and also to advise customers on the proper disposal of equipment which is categorized obsolete or beyond repair. Each health check assessment is followed by the delivery of a comprehensive report suggesting appropriate repairs, replacements and upgrades that are required to restore the equipment to optimum working condition.